WHAT IS MEDICLUB AND WHAT BENEFITS DOES IT BRING?

MEDICLUB is a programme that allows you to take care of your health and the health of your loved ones.

MEDICLUB offers you:

– Fast & easy access to specialists, tests and thousands of visits in one place.
In MEDICLUB you get quick access to doctors and examinations at medical facilities throughout Poland even on the same day – you can also make an appointment online.

– Reliable medical advice prepared by doctors and Medicover specialists.
As a MEDICLUB member, you can use our health encyclopaedia, containing descriptions of as many as 150 conditions. In addition, you also have access to reliable medical tips, valuable advices and videos , prepared by experienced doctors and experts.

– Exclusive and dedicated offers accessible only for MEDICLUB members.
Unique offers personalised to your needs. Use our wide range of products at special prices for MEDICLUB members.

– Permanent best offers for visits and tests available at Medistore.
In MEDICLUB you get a permanent 5% discount on medical examinations and consultations available at MediStore.

IS A MEDICLUB ACCOUNT FREE?

Yes, your membership account is free.

AS A MEMBER OF MEDICLUB, CAN I USE DISCOUNTS FOR VISITS AND EXAMINATIONS PAYING FOR THEM AT FACILITIES?

No, the special price is available only when you make an online purchase through the MediStore platform.

WHAT DATA IS NEEDED TO SET UP AN ACCOUNT?

To register, you need to complete the online registration form, giving: your name and surname, email address and password – it must have a minimum of 8 characters, including one special character (#?! @ $% ^ & * -_) or a digit, one capital letter and a lowercase letter. You also need to read and accept Terms and Condition, privacy policy and consents (available in the registration process).

WHY ARE ALL CONSENTS REQUIRED TO BECOME A MEMBER OF MEDICLUB?

Members of MediClub use an electronic service of keeping a MediClub account based on the Terms and Conditions of the program, therefore consents are required. In addition, thanks to all agreements, we have the opportunity to communicate to MediClub members exclusive offers, news, changes and medical content prepared by our specialists.

I’M HAVING TROUBLE LOGGING INTO MY MEDICLUB ACCOUNT. WHAT SHOULD I DO?

Sometimes the browser temporarily crashes – try to refresh the login page and enter the password and login again.

Make sure caps lock is off (passwords are case sensitive).

Make sure that you check the box “I am not a robot” and select the appropriate graphic fields – according to the question (eg “check cars” – select all the pictures that show the car).

If you do not remember your password or the “Invalid username or password” appears several times, you can use the option to set a new password by clicking on the link “Forgot your password?”. You will receive a message to set a new password to the e-mail address provided during registration. Follow the instructions provided.

CAN I CHANGE THE E-MAIL ADDRESS?

No, because the e-mail address provided has been set as your account ID.

WHAT SHOULD I DO WHEN I FORGET MY PASSWORD?

You can use the option to set a new password by clicking on the link “Forgot your password?”. You will receive a message to set the new password to the e-mail address provided during registration.

HOW CAN I CONTACT CUSTOMER SERVICE?

The customer service department is open from 8:00 am to 8:00 pm on working days.

Phone: +48 500 900 987, e-mail: mediclub@mediclub.pl

HOW CAN I CANCEL MY MEDICLUB MEMBERSHIP?

In order to delete a MediClub account, please call 500 900 987 or send a message to an e-mail mediclub@mediclub.pl

The order to delete an account is accepted for execution after confirming that the person making the request is the holder of this account. Removal of the account takes place immediately and means termination of the contract with Medicover by the customer for the provision of electronic services, the subject of which is keeping a MediClub account.